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Last updated 29/11/2022

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Viet Rice Box Limited is committed to ensuring the protection of your privacy and the personal information that you provide us. This Privacy policy describes how we might collect, use, and process your information when you use our services, including Vietnamese food takeaway and catering for events.

Please read the Privacy policy carefully and contact us if you have any questions or concerns at vietricebox@gmail.com.

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1. The type of personal information we collect​ 

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), feedback, product reviews, recommendations, and personal profile.

 

We do not process sensitive information, such as age, disability, marital status, political views, religion, race or sexual orientation. This website is not intended for children and we do not purposefully or knowingly collect information from individuals who are under 18. 

 

2. How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for the following reasons: 

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• When you create an account, place orders and pay through our website. 

• When you contact us for any other reasons.

 

We also receive personal information indirectly, from the following sources in the following scenarios:

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• Responses to our marketing and advertising campaigns through third parties such as Google and Facebook.

• Your use of our website and its cookies (See our Cookies Policy).

• From publicly available sources such as internet search engines or social media sites.

 

We use the information that you have given us in order to:

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• Facilitate the account creation and authentication and otherwise manage user accounts.

• Deliver and facilitate the delivery of our products to users. 

• Respond to user enquiries and offer support to the users.

• Fulfil and manage your order.

• Request feedback, and send you administrative, marketing and promotional communications. 

• Deliver personalised advertising to you.

• Identify usage trends.

• Determine the effectiveness of marketing campaigns.

• Protect our services, monitor and prevent fraud. 

 

We may share certain information with the following categories of third parties in specific situations:

 

Vendors, consultants and other third-parties service providers, including social networks, payment processors, data analytics services, sales and marketing tools and website hosting service providers. They provide us with services that require access to information to perform. 

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Cao Ky Duyen Nguyen at vietricebox@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

 

 

3. How we store your personal information

 

Your information is securely stored by Wix, our website hosting service provider as well as the payment processor and protected by their high technical security system. Despite that, we can not guarantee 100% the security of your information against fraudulent, cyber-attacks, etc. 

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We will only keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law.

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We may maintain member accounts for as long as you are with us. You may review and change your information by logging in and going to your member page. Upon your request to terminate your account, we will deactivate or delete your account from our active database. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigation, enforce our legal terms and/or comply with applicable legal requirements.   
 

4. Your data protection rights

 

Under data protection law, you have rights including:

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• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at vietricebox@gmail.com if you wish to make a request.
 

5. How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at vietricebox@gmail.com.

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You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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